Returns & Shipping

Shipping

Dispatched in 5–7 days — we'll share a video of your order being packed before it ships.

1. 01

   Dispatch: every piece is packed to order in small batches, not pulled off a warehouse shelf — dispatched in 5–7 days from the date of order.

2. 02

   In transit: usually another 3–5 days once dispatched, depending on your pincode — check the exact estimate for your area on any product page before you order.

3. 03

   Coverage: we ship across India to any serviceable pincode. If a pincode isn't currently serviceable, the delivery check on the product page will say so before you order, not after.

4. 04

   Delivery charges: free on every order, no minimum.

5. 05

   Tracking: once your order ships, track it any time at /track-order using your order number and phone number.

6. 06

   Lost or delayed: if your order hasn't arrived within the estimated window, message us on WhatsApp with your order number and we'll look into it with the courier directly.

Returns & replacement

Every order is recorded on video while it's being packed, so we can quickly verify any concern with your delivery.

1. 01

   Made with care: every piece is quality-checked before it ships, so issues are rare — when something's off, here's exactly how we sort it.

2. 02

   Size replacement: if the fit isn't right, we'll happily arrange a replacement in the correct size.

3. 03

   Unboxing video: required for every replacement claim — please record one, unedited, from the moment you start opening the package.

4. 04

   Condition: the piece must be unused, unwashed, and with all tags still attached.

5. 05

   Shipping: delivery charges for the replacement piece are covered by the customer.

6. 06

   Timeline: raise your replacement request within 48 hours of delivery.

Damaged, wrong, or faulty items

If what arrived isn't right — damaged in transit, the wrong item, or a genuine manufacturing or shipping fault — that's on us to fix, not you.

1. 01

   Covered: the item arrived damaged, you received the wrong item, or there's a verified manufacturing or shipping fault. This is separate from the size replacement above, which is for a correct, undamaged piece that just doesn't fit.

2. 02

   Unboxing video: required, same as above — unedited, from the moment you start opening the package, showing the issue clearly.

3. 03

   Resolution: we'll send a replacement; if the piece is out of stock, you'll get a full refund instead.

4. 04

   Shipping: on us — no charge to you, for the return or the replacement.

5. 05

   Timeline: raise it within 48 hours of delivery.

Questions about a specific order? Contact us on Instagram or WhatsApp with your order number and we'll help you sort it out.